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GENERAL

  1. What is Lensy?

    Lensy is a community marketplace where everyday photographers can feature and license their photos to other individuals and businesses that require stock photography.

    We believe photography can be a force for good and used to help those in need. All sales proceeds made by Lensy are donated to social causes. In addition, photographers can also choose to donate their sales proceeds to support these causes.

  2. Is it free? How do I register for Lensy account?

    Yes! Lensy is free for photographers to use. Simply sign up for an account and you can start uploading your photos to sell.

    For buyers, you will need to sign up for an account to download images from our free collection or to purchase photos from our marketplace.

    Registering for a Lensy account is simple and takes less than 60 seconds. Simply click here to sign up.

SEARCH

  1. How do I search for the photo I want?

    Start your search by entering keywords in the search box on the homepage or the “Buy” page. You can edit your search by adding or removing search terms on the results page. You can also use our Search Tools to further customize your search results.

  2. Why can’t I find the photo I want?

    Try reducing the number of search terms you have. Ie. Search “sunset” instead of “sunset by the beach”. You will also get more search results if you use broader terms such as “people”, “faces” “building” and “streets”.

    If you still can’t find what you are looking for, you can contact the Lensy search team at darkroom@lensy.com and we will do our best to assist you.

  3. What are the available types of licenses for photos on Lensy?

    All photos on the Lensy Marketplace are royalty free. For just S$10 per photo, you will be granted the license to use it as many times across multiple media without any time limit. The usage of the photos is dependent on whether the photo is labeled as commercial or editorial.

    Commercial License

    A commercial photo can be used for advertising and promotional purposes such as in a press advertisement or online banner advertising for a brand. All photos with a commercial license can be used for editorial purposes.

    Editorial License

    An editorial photo can be used in newspapers, magazines, blogs, social media sites, websites etc relating to events that are newsworthy, of public interest or with articles that comment on the subject of the picture. They are usually photos of recognizable faces, trademark and places without a model release. Editorial photos cannot be used in any commercial or promotional manner such as endosing a product or service, for advertising, for business promotions and for product packaging.

    For example: An editorial photo of a beach at sunset featuring a group of people with recognizable faces.

    Yes, okay to use – Posting the image as it is on your brand’s social media page to wish fans a great weekend.
    No, not allowed to use – Adding a brand logo and product into the photo and posting it on your brand’s social media page.

  4. What are photos marked free?

    Photos marked free on Lensy are curated by us from photographers around the world that have made these images available for free to use under the Creative Commons Zero License. This means you can use them for free for any personal and commercial purposes without attribution. For more details on the license, click here.

BUYING A PHOTO

  1. How do I buy photos on Lensy?

    After you have selected your desired photo, click on “Add to cart”. The selected item will be automatically added to your cart, which you can access via the top menu bar. You can then checkout your selected photos and pay via PayPal or credit card.
  2. How do I get the images after I have made payment?

    1. Once you have made the payment, you will be redirected to a download page with a link for you to download the image.
    2. An email will also be sent to you with the download link.
    3. Alternatively, you can go to your Lensy Dashboard, click on “Bought” and you will see a list of the photos you have purchased.
  3. How can I use the photos that I purchase?

    Photos purchased on Lensy come with a perpetual, non-exclusive, non-transferable, non-sublicensable royalty free worldwide license and right to use the images an unlimited number of times across all media within the scope of the purchased license. You can use the images for personal or commercial use depending on the license type.

    Photos with an Editorial License can be used in newspapers, magazines, blogs, social media sites, websites etc relating to events that are newsworthy, of public interest or with articles that comment on the subject of the picture. They are usually photos of recognizable faces, trademark and places without a model release. Editorial photos cannot be used in any commercial or promotional manner such as endosing a product or service, for advertising, for business promotions and for product packaging.

    Photos with a Commercial License can be used for advertising and promotional purposes such as in a press advertisement or online banner advertising for a brand. All photos with a commercial license can be used for editorial purposes.

    View our full Licensing Agreement here.

  4. I have purchased a commercial photo with recognizable faces or trademarks. How do I get the model release for this photo?

    For commercial photos with recognizable faces or trademarks, you will be able to download the model release from your Lensy dashboard. To do so, click on “Bought” from your Lensy dashboard and select the order number in which the photo was purchased under.
  5. Can I sell the photos that I’ve bought and downloaded?

    No, you do not hold ownership over the photos you have purchased on Lensy and may not sell or redistribute them.
  6. How many times can I use the photo for?

    You are free to use the photos purchased as many times as you wish.
  7. Is there a time duration on the licensing of the photo?

    No, you are free to use the photo any time. There is no expiry period tied to the usage.
  8. What if I want exclusive rights?

    If you feel that there is a certain image you want exclusive rights to, please contact us at darkroom@lensy.com
  9. What formats and sizes do you offer?

    Currently the Lensy marketplace offers .jpg downloads capped at 5MB. Pixel size will depend on the upload from the photographers. The minimum pixel size will be at 1024 x 768.

  10. Do you have a higher resolution photo available?

    When you click on the selected photo, the photo size indicated is the maximum file size available. We do not have a higher file resolution available.
  11. How do I pay?

    You can pay for your purchases by Credit Card or Paypal.
  12. Will I get an receipt for the purchase?

    Yes, a payment receipt will be sent to your email by Paypal detailing your purchase once payment is received.

SELLING PHOTOS

  1. How do I start selling my photos?

    First you have to register for a Lensy account and log in. Go to “Sell” and upload your best photos.

    After the photos are uploaded, you will be prompted to enter information such as a title, where the photo was shot and search tags for your photo so buyers are able to find them.

  2. I am currently not based in Singapore. Can I use Lensy to sell my photos?

    Yes, Lensy is a global marketplace and anyone around the world can sign up to license and sell your photos. Do note that payments for all photos sold will be made in Singapore Dollars via Paypal. Please ensure that you are in a country where Paypal in available in order for us to pay you for photos sold. In addition, if you choose to convert payments received via Paypal from Singapore Dollars to another currency, you will be subjected to foreign currency conversion rates as stipulated by Paypal.
  3. Can I use my mobile/tablet to upload and sell my mobile photos?

    Yes, the Lensy platform allows the upload of photos from your mobile and tablet.
  4. What kind of photos do you accept?

    We accept any kind of images as long as they are not in breach of applicable law (including but not limited to racial hatred, pornography, slander, instigation of rebellion, unlawful description of violence, and/or violation of copyright or any intellectual property law or violations of the personal data act) or be deemed as threatening, insulting, racist, offensive, vulgar and/or indecent. Please ensure that you own all the photos that you submit to Lensy.

    All photos submitted to Lensy will be reviewed for the following before being published:

    1. Quality: Photos submitted must not be blurred or of low resolution
    2. Appropriateness: Photos submitted must not be of poor taste, infringe on personal privacy or in breach of applicable law
    3. Copyright: Photos submitted must not be in violation of copyright or any intellectual property law
    4. Watermarks: Photos submitted must not contain any individual watermarks.
  5. What does it mean to “license” my photos?

    Lensy does not actually sell your photos because you always retain ownership of the copyright. Instead, license is transferred to the buyers for the rights to use your image. Your ownership of the photos uploaded on Lensy do not change and buyers are not allowed to sell or redistribute your photos. View our full Licensing Agreement here
  6. How do I know if my photo should be submitted under a commercial or editorial license?

    When you submit your photos, we will ask you the following questions to help determine if your photos should be submitted under a commercial or editorial license:

    1. Are there any recognizable face/trademarked logos in the photo?
      If you answer no, these photos will be submitted under commercial license.
      If you answer yes, we will ask the next question
    2. Do you have a release that shows that the people in this photo / brands involved have given their consent to use this photo commercially?
      If you answer no, these photos will be submitted under editorial license
      If you answer yes, you will be asked to upload the model release for review.

    All photos submission will be reviewed to ensure that the correct license is selected before being published.

  7. Can I upload a photo where my family member/friend is the model?

    Yes, you can as long as you have a model release agreement with your family member/friend. It’s your responsibility to get permission from the people that you use in your photos.
  8. There is more than one person in my photo. Do I need a model release for everyone in the photo?

    Yes, as long as the faces of the people in the photo are identifiable, you will need a model release for each person in the photo. Kindly PDF/zip all the model releases into one file and upload it together with your photo.
  9. Where do I get a model release form?

  10. Can I use someone else’s photo?

    No, Lensy takes the issue of ownership and piracy very seriously. You are only allowed to upload and sell photos that you are the photographer of.
  11. What photo formats do you accept?

    We accept .jpg files that have a minimum pixel size of 1024 x 768px. Photos should be between 800KB and 5MB in file size.

  12. How many times can I sell my photo?

    You can sell your photo for an unlimited number of times!
  13. Can I upload my image in other stock libraries?

    Yes you can, Lensy does not restrict photos from being published in other stock libraries. Lensy does not hold an exclusive right to your photos.
  14. Can I delete my photo once it has been uploaded?

    Yes you are able to delete your photo. Go to your Lensy Dashboard, select the photo, and click on the “delete” button. In the event that your photo has been sold at least once, it will continue to remain on our servers. However, it will be taken off the public gallery and will no longer appear in any searches.
  15. What can I do to increase the chances of my photos being sold?

    Tag your photo as accurately as possible for buyers to find your photo. You may use these questions as guideline as a start for your tags:

    Where is the location of the shoot? (e.g. Japan, Kyoto, Arashimaya, Bamboo Forest)
    Describe the subject (e.g. sky, animal, bird, people, musician)
    Are there any similar or related words you could use? (e.g. activity, sport, exercise, workout, aerobics)
    What feelings does it evoke? (e.g. peaceful, tranquility, inspirational, joy, happiness)
    Does it use a particular photography technique? (e.g. micro, panorama, bokeh, tilt-shift, bw)

  16. Can I edit my tags after it has been uploaded?

    Yes, please go to your Lensy Dashboard and click on the photo in order to modify the tags.
  17. Why are my photos flagged?

    All photos submitted go through a moderation process by the Lensy team to ensure that they are appropriate and to maintain the quality of the database. As such, photos might be flagged and rejected from time to time if they are deemed the following:

    1. Of low resolution where they appear blurred or with unclear subjects.
    2. To be unsuitable for stock photography.
    3. Infringe on any copyright.
    4. To have a personal/individual watermark. Kindly upload a copy of the photo without any individual watermarks.
    5. Editorial Only – Photos submitted with recognizable faces or visible trademarks but do not have the appropriate model release for a commercial license will also be flagged. However, these photos may still be made available for sale on the Lensy Marketplace under an editorial license.
  18. When do I get my money from my photo sales?

    You will receive your commission fees at the end of every quarter. If your photos were sold between January to March, you will receive payment by the 1st of April. If your photos were sold between April and June, you will receive payment by the 1st of July. If you photos were sold between July to September, you will receive payment by the 1st of Oct. If your photos were sold between October to December, you will receive payment by the 1st of January the following year. If you wish to cash out your money earlier, please let us know by emailing us at darkroom@lensy.com
  19. How do I get my money?

    You will receive money from your sales via PayPal. Please ensure that you have your PayPal email entered correctly in your Dashboard settings.
    Please contact the Lensy team at darkroom@lensy.com if you face any payment issues.
  20. How do I donate my payouts?

    You can choose to either cash out or donate your sales payouts to charity by indicating your preference in your Lensy dashboard.

    All payouts will be made quarterly and we will review your payout preference on the last day of each quarter to determine your selection to cash out or donate.

    We will consolidate the payouts for all Sellers that have selected to donate their payouts for the quarter and make a one time donation to a social cause / charity.

    Lensy will also donate our own sales proceeds net of any third party transaction fees and cost incurred.

    The cause and charity that we currently support is Medecins Sans Frontieres (MSF).

  21. What is the portfolio page about and how can I access it?

    The Lensy portfolio page is your very own public gallery which showcases your uploaded photos. Be sure to upload your very best! You can access it by clicking on your name via your Dashboard.
  22. How do I change my portfolio URL?

    If have set your portfolio URL when you signed up for Lensy, you will not be able to change it.

    However, if you have signed in via Facebook, your portfolio URL will be defaulted to your Facebook username. You can change it via your Dashboard settings. Please note that you will only be able to change it once.

  23. How do you deal with dispute of ownership?

    We take the issue of ownership and piracy very seriously. Sellers are only allowed to upload and sell photos that they own. If any case of dispute, please write to darkroom@lensy.com and the Lensy team will take the necessary measures to address the issue.

PRICING

  1. How much will I receive for each photo sold?

    You will receive a net commission fee of 50% of the sale price for each photo sold. On the Lensy marketplace where each individual photo sells for S$10, you will receive a net commission fee of S$5 per photo sold.

    You always retain full ownership and copyright of your photos. Each photo sold by you on Lensy is essentially a license to buyers for the right to use your image. Your ownership of the photos uploaded on Lensy do not change and buyers are not allowed to sell or redistribute your photos.

PHOTOGRAPHY FOR GOOD

  1. How do the donations work?

    At Lensy, we believe that photography can be a force for good and used to help those in need. All sales proceeds made by Lensy net of any third party transaction fees and cost incurred will be donated to a social cause.

    In addition, photographers can also choose to donate their sales proceeds to support these causes by indicating their preference in their Lensy dashboard.

    The cause and charity that we currently support is Medecins Sans Frontieres (MSF).

PRIVACY

  1. Why do I receive email notifications and how do I them turn on/off?

    Lensy will send you email notifications of important updates to the site.

    For buyers, Lensy will send you a confirmation email after every purchase.
    For sellers, Lensy will inform you every time your photos have been approved or sold.

    Lensy takes our users’ privacy seriously and we will not spam you nor give away your personal particulars. View our Privacy Policy here.

    You can opt out of the email notifications by going to Alert Settings in your Dashboard.

TECHNICAL

  1. Why can’t I upload my photos? There is an error code showing.

    Please ensure that your photos meet the following requirements:
    Min pixel size: 1024 x 768 px
    Max file size: 5MB
    File type: .jpg

    This may also be a result of a slow server response. Please refresh your page (Ctrl+F5 or Ctrl-R) and try again. If you still encounter problems, kindly contact the Lensy Support team at exposed@lensy.com